23rd March 2020

Given current uncertainties relating to the Games start date, In the interest of all our guests, we have decided to temporarily suspend sales pending further updates from the IOC, IPC and Tokyo 2020.

The Tokyo 2020 Olympic and Paralympic Games are postponed until 2021


JULY 2020

Kingdom Sports Group and Tokyo 2020 would like to share the following important Tokyo 2020 Olympic Games updates.

Please note that:

The timeline below is as currently proposed by Tokyo 2020, but may possibly be subject to change; and
If there are to be any future program adjustments, Tokyo 2020 will communicate any (if any) changes when updates are confirmed.
Please note the fundamental principle of Tokyo 2020 that all ticket holders would be expected to want to use the tickets they have already purchased on the postponed dates in the same months in 2021 for the Tokyo 2020 Games.   In principle all tickets are to be automatically transferred to the corresponding new dates in 2021, but the Games shall nevertheless still be referred to and known as The Tokyo 2020 Olympic Games and The Tokyo 2020 Paralympic Games.

Programme Timeline – Next Steps 

Applications for consignment resale services closed on 30th June 2020.

Applications relating to Standalone ticket requests only, have now been passed to Tokyo 2020.

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IMPORTANT UPDATE:
Clients that have selected this option will have a form they need to sign prior to 20th July 2020. This form will be sent to those clients shortly and will need to be returned to us by the due date.

KSG’s terms and conditions of trade remain valid and applicable at all times.

Tokyo 2020 wishes to advise the following to clients:
“Once Tokyo 2020 Organising Committee accept any returns there is no guarantee that these returned tickets can be repurchased by you at a later date, so we highly recommend clients plan accordingly before submitting return requests”
 
By end of July 2020:
Official Tokyo 2020 announcement of updated 2021 Competition Schedule.
 
By end of July / Beginning of August 2020:
KSG proposed relaunching Tokyo 2020 sales for all packages, ticket bundles and standalone tickets on a first come first service basis
 
During August 2020:
KSG shall communicate to all clients your updated ticket/package dates.
 
March 2021:
Address reconfirmation will commence. As we are aware that clients may have possibly relocated since they originally placed their order, we will require every order to have an address reconfirmation provided to us, failing which your tickets will have to be collected in Tokyo from our Games Time HQ at the Hilton Shinjuku from 7 days prior to the opening Ceremony. More information about deliveries and address reconfirmation will be published at a later date.
 
June 2021:
Ticket deliveries expected to take place.

Kingdom Sports Group wish to thank all of our clients for your patience and understanding as we have been negotiating these matters with Tokyo 2020 over the last few months, and hope you all are looking forward to a great event in 2021 as we move together to the next phase of planning for Tokyo 2020.

 


 


End June 2020

We remind you that the Tokyo 2020 ticketing options regarding refunds or returns on consignment  has now expired.

The deadline was 5pm 30th June 2020, Australian Eastern Standard Time.

We are not able to process any further requests moving forward.

 


 


June 2020

The management and staff at Kingdom Sports Group (KSG) firstly trust you are safe and healthy during this unprecedented pandemic.

The various challenges we have all individually faced over the last few months have certainly been trying and stressful.

We are pleased to advise that after some months of constant liaising with Tokyo 2020, we now have an update on the ticket sales programme for the Tokyo 2020 Olympic and Paralympic Games.

KSG has worked closely with Tokyo 2020 on trying to provide a variety of sensible and realistic options to all genuinely affected ticket holders, whist necessarily complying with the contractual conditions of tickets sales that are mandated by Tokyo 2020, together with KSG’s legal rights and obligations as an authorised ticket reseller and your legal rights and obligations as a ticket purchaser for Tokyo 2020.

These discussions, which have taken place over the last few months, have enabled us to offer the following options.

As you know, KSG’s terms and conditions governing all ticket and/or package purchase(s) expressly state that a purchaser cannot cancel their purchase for any reason and that all sales are final.

Only if the actual Olympic or Paralympic event itself is formally cancelled by the Tokyo 2020 Organising Committee, then and only then for that cancelled event only, Tokyo 2020 have promised to refund the face value only of the ticket(s), and upon that face value amount being received from Tokyo 2020 the face value amount would be remitted back to the affected ticket holder.

As Tokyo 2020 have repeatedly confirmed, the Tokyo 2020 Games have not been and are not cancelled, merely postponed to equivalent 2021 dates.

After lengthy negotiations with Tokyo 2020, and without prejudice to our terms and conditions of sale, we have made the decision to permit any clients that have contacted us seeking further information on the ticketing program to avail themselves of the following option(s) (even though strictly legally speaking we are not legally obligated to do so).



Standalone TICKET ONLY purchases made for Tokyo 2020

KSG accepts the policy by Tokyo 2020 all ticket holders would be expected to want to use the tickets they have already purchased on the postponed dates in 2021 for the Tokyo 2020 Games.   In Principle all tickets are to be automatically transferred to the new dates in 2021, but the event shall nevertheless still be referred to and known as The Tokyo 2020 Olympic Games and The Tokyo 2020 Paralympic Games.

Tokyo 2020 will shortly provide its formal written confirmation the new event schedule dates.  We have been advised that this will occur in or before August 2020.  Please note that Tokyo 2020 has full control of Games ticketing and KSG is obligated to await the formal documentation from Tokyo 2020, which we are led to believe they are currently finalising for publication.

Games tickets dispatch is now scheduled for early 2021.  All ticket holders will have opportunities to confirm their delivery address at a later date, or consider collection in Japan from our Games Time HQ at the Tokyo Hilton, Shinjuku in July / August 2021.

IF YOU CAN NOT ATTEND TOKYO 2020 in 2021

If the standalone ticket purchaser does not wish to attend Tokyo 2020 to be held in 2021, you have the following option for consideration. It is important to understand you cannot pick and choose or request a partial change to your order, it is an all or nothing consideration. The option available is as follows:

CANCELLATION BY YOU – Consignment resale service/Tokyo 2020 acceptance. You can request us to try to resell your entire ticket order(s) on a consignment re-sale basis, or we can request Tokyo 2020 accept a return of your tickets and provide a refund of the face value of such ticket(s). In the event and in the event only that either Tokyo 2020 accepts a return of your full ticket order(s), or if we are able to resell your 100% full ticket order(s) to an alternative third party, you will receive a FACE VALUE only refund from KSG for the ticket order(s) or such part thereof either accepted by Tokyo 2020 for return and/or resold by KSG by way of consignment resale, within 14 days of cleared face value only funds being received by KSG for that resale or Tokyo 2020 refund.   

If we are only able to return part of your order(s) to Tokyo 2020, or if we are only able to resell part of your order(s), for the avoidance of doubt, you will only be entitled to a refund for the part of the order(s) that we are able to recover any funds for.   The successful Tokyo 2020 return face value amount or the successful consignment resale face value amount will be paid back to you, once we receive the cleared funds from either Tokyo 2020 or from the successful consignment re-sale to a permitted third party, so a specific date cannot be provided as this is still under discussion as to when Tokyo 2020 will permit tickets to go back on sale.

The absolute final date for payment will be 6th December 2021, that being 90 days post the closing Ceremony of the Paralympic Games, but KSG currently anticipates an earlier date, and will provide any clients that select this option with updated information when it is advised by Tokyo 2020.

The deadline to communicate to the KSG team that you no longer wish to attend Tokyo 2020 in 2021, and for you to exercise this option, is no later than 5.00pm Australian Eastern Standard Time on Tuesday 30 June 2020.  After this date the option will no longer be available, and all sales remain final and remain as always subject to our standard terms and conditions of sale. All communications on this issue must be in writing and received by KSG prior to the deadline on 30 June 2020.

PLEASE NOTE that should you choose not to avail yourself of this option by no later than 30 June 2020, then all sales to you remain as per our contractual terms and conditions.

PLEASE NOTE that should you choose the consignment resale option,  KSG shall publish your package as being available for consignment resale, but in doing so does not represent or warrant (expressly or impliedly) that such package can or will be resold, and KSG shall not be liable whatsoever should any requested resale or consignment resale not occur or be unsuccessful.

PLEASE NOTE that if you request KSG to try and return your tickets to Tokyo 2020 for a face value refund, we cannot guarantee that Tokyo 2020 will necessarily agree to or accept any particular ticket return, as all return requests are to be processed by Tokyo 2020 in the sole and absolute discretion and KSG makes no representation or warranty (expressly or impliedly) that any tickets sought to be returned to Tokyo 2020 will be accepted for return by Tokyo 2020, and hence KSG shall not be liable whatsoever should any requested return be unsuccessful in whole or in part.

PLEASE NOTE that nothing in this document amends, alters, modifies or changes KSG’s standard terms and conditions of sale or your legal obligations pursuant to same.



Package, Ticket bundle and Hospitality purchases for Tokyo 2020

KSG accepts the policy by Tokyo 2020 that all package, ticket bundle and hospitality purchasers will wish to use the products they have already purchased to the postponed dates of 2021 for the Olympic Games or the Paralympic Games.    In Principle all tickets are to be automatically transferred to the new dates in 2021, but the event shall nevertheless still be referred to and known as The Tokyo 2020 Olympic Games and The Tokyo 2020 Paralympic Games.

Tokyo 2020 will shortly provide its formal written confirmation the new event schedule dates.  We have been advised that this will occur in or before August 2020.  Please note that Tokyo 2020 has full control of Games ticketing and KSG is obligated to await the formal documentation from Tokyo 2020, which we are led to believe they are currently finalising for publication.

Games tickets dispatch is now scheduled for early 2021.  All ticket holders will have opportunities to confirm their delivery address at a later date, or consider collection in Japan from our Games Time HQ at the Tokyo Hilton, Shinjuku in July / August 2021.

IF YOU CAN NOT ATTEND TOKYO 2020 in 2021

If the package / ticket bundle / hospitality purchaser does not wish to attend Tokyo 2020 to be held in 2021, you have two options for consideration. It is important to understand you cannot pick and choose or request a partial change to your order, it is an all or nothing consideration. These options are as follows:

CANCELLATION BY YOU OPTION 1 – Consignment resale service. KSG will try to resell your total package / bundle / hospitality order(s) on a consignment resale basis.  Where KSG is able to resell your product to a  permitted third party, you will receive a value of 75% of what you paid by way of a refund from KSG.   It is important to understand this is only available to clients that purchased a retail package through our website. If you have purchased a custom package or a corporate package, we are sorry, but we cannot offer any refund or return due to the contractual arrangements in place.

CANCELLATION BY YOU OPTION 2 – Transfer your package. KSG will allow you to transfer your package / bundle / hospitality order(s) to another eligible guest, relative, friend, person that is known to you. The strict condition with this option is you are not permitted to resell or otherwise trade in the product provided to you for any profit or sell for more that what you have paid. In agreeing to this option, your legal obligation still remains as the original purchaser, and your proof of residency to show you were a valid resident of the KSG territory we were authorised to sell into would still be required if evidence is requested by us to you.

The deadline to communicate to the KSG team that you no longer wish to attend Tokyo 2020 in 2021, and for you to exercise one of these 2 options is no later than 5.00pm Australian Eastern Standard Time on Tuesday 30 June 2020. After this date, the options will no longer be available and all sales remain final and remain as always subject to our standard terms and conditions of sale. All communications on this issue must be in writing and received by KSG prior to the deadline on 30 June 2020.

PLEASE NOTE that should you choose not to avail yourself of either of these options by no later than 30 June 2020, then all sales to you still remain as per our contractual terms and conditions.

PLEASE NOTE that should you choose the consignment resale option,  KSG shall publish your package as being available for consignment resale, but in doing so does not represent or warrant (expressly or impliedly) that such package can or will be resold, and KSG shall not be liable whatsoever should any requested resale or consignment resale not occur or be unsuccessful.

PLEASE NOTE that nothing in this document amends, alters, modifies or changes KSG’s standard terms and conditions of sale or your obligations pursuant to same.


Potential future changes to ticket holders by Tokyo 2020

In the event that any changes are made by Tokyo 2020 to ticketing, any affected clients will receive communication from KSG on the options that will be made available to them.

We thank you for taking time to review all of the options available to you, and rest assured we have spent a long time over the last few months looking at all available options for our guests for their consideration.

The deadline for the above option(s) is 5.00pm AEST Tuesday 30 June 2020.

Yours in Olympic and Paralympic Spirit

The Kingdom Sports Group Team


 


MARCH 2020


Tokyo 2020 Summer Olympic Games Postponement Update

As many of you are undoubtedly aware of by now, overnight the International Olympic Committee and the Japanese Government made a statement about postponing the Tokyo 2020 Olympic Games and also as a result the Tokyo 2020 Paralympic Games.
 
In a joint press release, the President of the IOC and the Japanese Prime Minister stated:-
 
In the present circumstances and based on the information provided by the WHO today, the IOC President and the Prime Minister of Japan have concluded that the Games of the XXXII Olympiad in Tokyo must be rescheduled to a date beyond 2020 but not later than summer 2021, to safeguard the health of the athletes, everybody involved in the Olympic Games and the international community.
 
We therefore can confirm that the Tokyo 2020 Games have been merely postponed, NOT cancelled.  As the IOC And Tokyo 2020 have stressed form the very beginning, the Games will NOT be cancelled, and have not been cancelled.
 
At this immediate time, the exact date of the postponed Tokyo 2020 Olympic and Paralympic Games has not been announced, but there appears to be a general expectation that the postponement will be for literally 12 months with the Games to commence at the same time in July 2021 and with the same program.
 
However, at this time, we are unable to confirm the exact dates and the program, but anticipate being in a position to do so shortly.
 
We shall continuously monitor the situation closely and ensure that we continue to liaise with Tokyo 2020 to provide you with updated information and continue to work in the best interests of our clients in respect of the postponed program.
 
The postponement has been welcomed and fully supported by all National Olympic Committees, National Paralympic Committees, Sporting federations and other stakeholders relating to the Games who are collectively committed  to ensure that Tokyo 2020 will be the best Games ever staged despite the unfortunate postponed due to Covid-19.
 
We will shortly post on our website further information.
 
The Kingdom Sports Group Team

 


 

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